Privacy Policy

Last updated: July 21, 2026

This Privacy Policy explains how BillPortal ("we") collects, uses, and safeguards personal data when you use our platform. We act as a processor for the tenant data you upload and as a controller for account information.

1. Information we collect

Account details you provide (name, work email, company, subdomain), authentication data, and usage information such as log and device data generated as you use the Service.

2. How we use information

To create and secure your account, provide the Service, communicate about your account, maintain platform security, and comply with legal obligations.

3. Multi-tenant isolation

Data is segregated per tenant and protected by row-level security. We do not access your tenant data except as needed to operate the Service or as instructed by you.

4. Sharing

We do not sell personal data. We share it only with subprocessors that help us run the Service (e.g. cloud hosting and database providers) under appropriate safeguards, or when required by law.

5. Security

We use encryption in transit, access controls, and row-level security. No method of transmission or storage is completely secure, but we work to protect your information.

6. Data retention

We retain personal data for as long as your account is active or as needed to provide the Service, then delete or anonymize it unless a longer period is required by law.

7. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data. Contact us to exercise these rights.

8. Contact

For privacy questions or requests, contact privacy@billportal.app.